Cancellation Policy

Information on the right of withdrawal and return according to FernAbsG § 3 and BGB

Right of Withdrawal

You can revoke your contractual declaration within two weeks without giving reasons in text form (e-mail or letter) or by returning the goods. The period begins at the earliest upon receipt of this instruction (in the case of delivery of goods not before receipt of the same). Timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation must be sent to the address given in the imprint.

Consequences of Revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived must be surrendered. If you are unable to return the service received in full or in part or only in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. Furthermore, you can avoid the obligation to pay compensation by not using the item as if you were the owner and refraining from doing anything that could impair its value. Items that can be sent by parcel or letter post must be returned. In the case of a return shipment from a delivery of goods with a total order value of up to EUR 40.00, you must bear the costs of the return shipment if the delivered goods correspond to those ordered. Otherwise the return shipment is free of charge for you. Items that cannot be sent by parcel or letter post will be collected from you.

Additional Notes

Please note that according to § 312 d para. 4 no. 2 BGB (German Civil Code) there is no right of withdrawal for software if the data carriers or the activation data have been unsealed. Please also note that in the case of online delivery (e.g. by e-mail delivery or by downloading full versions or activation data) there is also no right of withdrawal, as the transmitted data is not suitable for return due to its nature (§ 312 d para. 4 no. 2 BGB). suitable for return (§ 312 d para. 4 no. 1 BGB).